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Mobile eye care clinic to underserved markets

Provista

Mobile eye care clinic to underserved markets

Provista

While Scandinavian countries have made great progress in vision rehabilitation, this growth is not the case in other parts of the world. With the mobile and compact clinic Low Vision Box, Provista offers Scandinavian expertize to the rest of the world. Its compact design fitting on one pallet and containing all tools needed for consultations lowers the threshold for professional clinic start-ups. This makes vision rehabilitation accessible to markets currently lacking this service.

Multi-disciplinary design methods

We used design methods and expertise from different disciplines such as user insight, business modeling, service design, product design, and digital design. This interdisciplinary approach allowed us to develop the Low Vision Box into a business case and a holistic service experience with a physical clinic, as well as digital interfaces such as web and consultation tools. 

Vision professionals and the visually impaired

The Low Vision Box has two primary sets of users, the vision professionals and the visually impaired. The clinic needs to be a functional and creative workspace for vision therapists and a comfortable place for the patients. With these two user groups in mind we conducted user insight work in both China and Norway. The ability to demonstrate competency was found to be a critical success factor for visual rehabilitation centres.

Provista Vision in a Box

The best solutions for  professionals and patients

For the professionals the Vision Box provides physical furnishings and tools in a way that is easy to deliver, as well as training programs and expertise. In terms of the patients we found that the consultation is among the most important interactions that the patient has with the service. We used service design methods to identify the best practices within the Scandinavian model and translated this into a new customer journey.

Provista - Vision in a box. Equipment in drawer.

Testing with a full scale mock up of the clinic

We built a “living lab” in our office space to better understand how the clinic should work. We continuously developed the full scale mock up of the clinic. We invited vision professionals, visually impaired patients, as well as the project team in order to test the space and build a good solution step by step.

Provista - Vision in a box. Prototype testing.

At the brink of commercialization

Though the project is still at idea stage, it has already taken effect and implementation plans are clear:

  • Provista will continue the project, including through an IRD application submitted to Innovation Norway.
  • A large rehabilitation institute in China is interested in the outcome and has set aside space in a new rehabilitation centre to receive and test the first prototypes. 
  • Want to learn more? Read about the Vision Box on Provista's website.

This is a project funded by the Design Driven Innovation Program (DIP), sponsored by the Norwegian Design Council.

Learn more about our approach

Jan Walter Parr

Have a chat with our
Creative Leader of Service Design — Jan Walter Parr

+47 90854339
jan.parr@eggsdesign.com


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