Consumer

All public buildings in Norway and many in the EU are legally required to choose products that follow universal deign guideliness. Therefore, the major paper and soap manufacturer Metsä Tissue wished to create a new product range enabling their customers to comply with the regulations and asked EGGS for help.

Complying with EU regulations

All public buildings in the Nordic region and many throughout the EU are now legally required to choose products that follow universal design guidelines.

Paper dispenser

Through repeated trial and error, we found that each user group challenged the product's usability in different ways.

Illustrations

During the product concept development stage, EGGS invited various user groups to test multiple dispenser 

. These included children, people with arthritis, people who are visually impaired, and people using wheelchairs. We also invited facility managers and cleaning personnel, who regularly rely on these products to do their jobs efficiently. The results became a user-centric, 

Physical Prototyping and Piloting

Inclusive Design

An insight-driven universal product range 

Katrin Inclusive comprises nine different paper, soap, or disinfectant dispensers.

Product mockup

Every detail throughout the entire Katrin Inclusive range has been meticulously thought through. By making a product that’s better for people with special needs, you automatically make it better for everyone. For Metsä Tissue, 

 makes perfect business sense. It has attracted an increasing number of new customer contracts as well as support from distributors, facilities management, and public institutions.

An inclusive experience and increased business value

Insights showed that visually impaired struggled to detect the paper or understand how dispensers were operated, so we created a bold contrasting area on the interactive surfaces. On the paper towel dispenser, we incorporated a solution where the paper comes out of the front instead of from underneath.

When cleaning public restrooms, facility personnel need to instantly spot if a dispenser needs refilling, so we made the side walls transparent.

User-friendly hygiene dispensers with universal design